Privacy Policy

Privacy policy

Last Updated: May 01, 2024

Welcome to GoldiQ. We value the trust you place in us.

This Privacy Policy describes how GoldiQ (operated by Prime Jewelry Co.) collects, uses, and protects your personal information when you visit our website or purchase our products. We are committed to protecting your privacy and ensuring transparency in how we handle your data, in compliance with global standards including the GDPR (EU) and applicable international laws.

1. Who We Are

For the purposes of applicable data protection laws, the data controller is:

Prime Jewelry Co. (GoldiQ)
C1/C2 - 504, 5th Floor,
Pragati Empire IT Park,
Near AR Mall, Mota Varachha,
Surat - 394101 (Gujarat), India.

2. Information We Collect

We collect information to provide you with a seamless shopping experience.

Personal Information: Name, billing address, shipping address, email address, and phone number when you place an order or sign up for our newsletter.
Payment Information: We do not store your credit card or banking details on our servers. All transactions are processed through secure third-party payment gateways (e.g., PayPal, Stripe, Razorpay) which adhere to PCI-DSS standards.
Technical Data: IP address, browser type, device information, and cookies to help us improve website performance.

3. How We Use Your Information

We use your data strictly for the following purposes:

Order Fulfillment: To process payments, ship your jewelry, and provide order updates.
Customer Support: To respond to your inquiries via email or phone.
Legal Compliance: To comply with tax, export, and legal obligations (e.g., GST invoicing and Customs declarations).
Marketing: With your explicit consent, we may send you emails about new collections or exclusive offers. You can unsubscribe at any time.

4. International Data Transfers

GoldiQ is based in India. If you are accessing our website from the European Union (EU), USA, or other regions, please note that your information will be transferred to, stored, and processed in India. By using our services, you consent to this transfer. We take all reasonable steps to ensure your data is treated securely and in accordance with this policy.

5. Sharing of Information

We never sell your personal data. We only share necessary information with trusted third parties to facilitate our services:

Logistics Partners: (e.g., Brinks, Malca-Amit, FedEx, DHL, UPS) to deliver your order.
Payment Processors: To securely handle transactions.
Legal Authorities: If required by law to comply with a legal process or government request.

6. Your Rights (Global & EU Users)

Regardless of where you live, we respect your rights over your personal data. You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct incorrect information.
Deletion: Request that we delete your personal data (Right to be Forgotten), subject to legal retention requirements (e.g., tax records).
Withdraw Consent: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact our Data Compliance Officer at: info@thegoldiq.com

7. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with the "Last Updated" date.