Return & Refund Policy (B2B & Wholesale)

Last Updated: May 30, 2025

At GoldiQ (Prime Jewelry Co.), we are committed to transparency and quality. As we operate primarily on a B2B (Business-to-Business) and Custom Order model, our return policy differs from standard retail practices.

Please read our terms carefully before placing an order.

1. General Policy: No Returns / All Sales Final

Due to the fluctuating value of precious metals/gemstones and the customized nature of our manufacturing, all sales are final.

We do not accept returns or offer refunds for:

  • Change of mind or personal preference.
  • Inability to sell the inventory (for wholesale buyers).
  • Slight variations in handcrafted items that were approved during the inspection process.

2. The "Video Approval" Process (Your Guarantee)

To ensure you get exactly what you ordered, we follow a strict Pre-Shipment Inspection (PSI) Protocol:

  1. Production: Once your jewelry is ready, our team captures a detailed High-Definition Video showing the product from all angles, including stone quality, setting, and finishing.
  2. Verification: This video is sent to you (via WhatsApp/Email) for final approval.
  3. Confirmation: You must review the video and provide your confirmation ("Done" / "Approved").
  4. Dispatch: We only ship the product after receiving your explicit approval.

Important: By approving the video, you confirm that the design, quality, and specifications meet your requirements. Once approved and shipped, no claims regarding the product's appearance or design will be entertained.

3. Exceptions: When Can You Return?

We only accept returns in the rare event of a Seller Error. You are eligible for a return/replacement ONLY if:

  • Wrong Product: The item received is completely different from what was ordered (e.g., wrong metal color, wrong design).
  • Missing Specifications: The product does not match the specifications confirmed in the invoice (e.g., you ordered 18K Gold but received 14K, or incorrect Diamond quality).

Note: You must notify us within 48 hours of delivery if such a discrepancy exists.

4. How to Report an Issue

If you receive an incorrect item as described in Section 3:

  1. Contact Us: Email info@thegoldiq.com or WhatsApp +91 97143-42554 within 48 hours of receiving the parcel.
  2. Evidence: You must provide an unboxing video and clear photos of the item received.
  3. Resolution: If the error is from our side, we will arrange for a return and provide a Replacement or Store Credit.

5. Damaged Shipments

All our shipments are fully insured. If a package arrives visibly damaged or tampered with:

  • Do not accept the delivery from the courier.
  • Record a video of the package condition and contact us immediately.
  • Once accepted and signed for, we cannot claim insurance for transit damage.