Shipping & Delivery Policy

Last Updated: May 30, 2025

At GoldiQ (Prime Jewelry Co.), we ensure that your jewelry reaches you safely, securely, and on time. As we serve a global clientele, we partner with trusted logistics providers to handle high-value shipments.

1. Production & Processing Time (Made-to-Order)

Since most of our jewelry is handcrafted to your specific requirements (size, metal, diamond quality), we follow a Make-to-Order model.

Manufacturing Time: Custom or made-to-order jewelry pieces typically take 7–14 business days for production, quality checking, and certification before dispatch.
Order Confirmation: The exact estimated timeline will be confirmed with you via Email/WhatsApp at the time of order confirmation.
Ready-to-Ship Items: Orders for in-stock items are usually dispatched within 24–48 hours.

Note: Business days exclude Sundays and Indian Public Holidays.

2. International Shipping

We offer secure international shipping to selected countries across the USA, European Union, UK, UAE, and others.

Logistics Partners: We use premium carriers such as FedEx, DHL, UPS, or Sequel/Brinks (for high-value commercial exports) to ensure safety.
Delivery Timeline: Once dispatched, international shipments typically take 5–10 business days to arrive, depending on the destination and customs clearance processes.

3. Duties, Taxes & Customs (Important)

For all international orders (shipping outside India):

Customer Responsibility: All shipments are sent on a DDU (Delivery Duty Unpaid) basis. This means product prices do not include import duties, VAT, or local taxes.
Payment: As per the destination country’s laws, the customer is liable to pay any applicable customs duties or taxes directly to the courier company or customs authority at the time of delivery.
Non-Payment: If a customer refuses to pay these charges and the shipment is returned to us, the return shipping cost + Indian import duty will be deducted from any refund/advance payment.

4. Shipping Charges

Shipping charges vary based on the destination, package weight, and order value.
The final shipping cost will be calculated and displayed at checkout (or included in your Proforma Invoice for B2B orders).
Free Shipping: We may offer free shipping on orders above a certain value. Please check our current offers.

5. Insurance & Security

Fully Insured: All GoldiQ shipments are 100% insured during transit. You are financially protected until the package is delivered to your doorstep.
Secure Packaging: We use tamper-proof metal boxes and sealed packaging to ensure the safety of the contents.
ID Proof: For high-value deliveries, the courier partner may request a valid Government ID proof and signature upon delivery.